All services are subject to availability.

All prices are stated on the website and are inclusive of VAT.

 

REFUNDS/ CANCELLATIONS

We do not offer refunds. If a group member fails to show up for a group booking the full amount will still need to be paid.

If a group/ group member arrives late they will be able to enter the game but no extra time will be allocated.

If a group/ group member is under the influence of alcohol or other substances they will not be able to participate.

Rescheduling a booking is done at the company’s discretion

In the event that we cancel a booking the customer will receive a full refund within 30 days. To the best of our abilities, we shall provide customers with at least 2 hours' notice when cancelling a booking on the day.

The company reserves the right to cancel bookings due to circumstances out of our control. These include, but are not limited to, power cuts, flooding, natural disasters, and any state of emergency.

Bookings may not be sold or transferred to third parties for commercial purposes.

5% Discount Codes only applicable to groups of 5 booked 

RULES

All groups receive a briefing upon arrival. We are not liable for any damages caused by failure to comply with the company's rules.

Players must be 12 or above. All persons under 16 must be accompanied by an adult.

Players shall not record or photograph the rooms. We will stop the game should we discover that any type of recording is being made.

Players are encouraged to keep the details of the game secret.

Players shall be directly liable for any and all damage, be it intentional or casual. This shall be charged upon exiting the room. We will stop and end the game should any significant damage be made.

The company adopts a zero tolerance policy for bullying or harassment towards its employees and staff. Any group that harasses our staff will be turned away, and no refund will be given.

In case of fire, please follow the fire exit signs and evacuate through the front entrance.

 

PLAYERS

Please ensure that all personal information provided is correct.

If an extra player wants to join a group booking they can pay on the day providing the group doesn’t exceed 5 players. Contact us for bookings of 5 or more.

By booking you agree that we can contact you via e-mail to promote our news or inform you about your current booking. Your data is protected by the Data Protection Act 1998 and your details will not be passed to any other companies or individuals.

The company provides space for Player’s belongings. Players store their belongings at their own risk. We are not liable for any damage and/or theft of said belongings.

Photos of your team can be taken after completion of the game. They shall be sent to the email address provided by the team. The photos shall only be uploaded onto the company's Facebook page with your permission.
 

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